RS Printworks - Terms of Service
1
 ‘RS Printworks’ is the trading name of RS Designs-UK.
Goods means the articles or things described in the contract between RS Printworks and the purchaser.
2
 These conditions shall be deemed to be incorporated in all contracts of RS Printworks to sell goods and in the case of any inconsistency with any order or form of contract sent by the purchaser to RS Printworks whatever may be their respective dates the provision of these Conditions shall prevail unless expressly varied in writing and signed by a director on behalf of RS Printworks.
3
 Notwithstanding that RS Printworks may have given a detailed quotation no order shall be binding on RS Printworks unless and until it has been accepted in writing by RS Printworks.
4
 Any times or dates given for completion or delivery of goods shall be binding on RS Printworks, insofar as RS Printworks undertake to carry out additional work for the purchaser to the value of the print element of any goods not supplied on time. Such liability shall not extend to delays beyond the control of RS Printworks including, without prejudice to the generality of the foregoing defects in files or omissions of information delays in approval of proofs and non-performance of carriers.
5
 By their nature goods do not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
6
 a) All goods shall be paid for at the time of order.
b) No goods shall be dispatched or collection allowed until paid for in full.
c) All prices are exclusive of Value Added Tax and this will be charged at the appropriate rate.
7
 a) Any shortcomings or defects in goods supplied must be notified to RS Printworks within 3 days of delivery. Such goods must be returned to RS Printworks for inspection.
b) Nothing herein shall impose any liability upon RS Printworks in respect of any defect in the goods arising out of the acts, omissions, negligence or default of the Purchaser, its servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.
c) Nothing herein shall have the effect of excluding or restricting the liability of RS Printworks:
i.) For death or personal injury resulting from its negligence insofar as the same is prohibited by U.K. statute, or;
ii.) Under sections 12,13,14 and 15 of the Sale of Goods Act 1979 to a purchaser who is dealing with a customer (as defined by section 12 of the Unfair Contract Terms Act 1977).
8
 RS Printworks shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, income production or accruals or loss of such profits, income production or accruals or by reference to accrual of such, claim, damages or expenses on a time basis.
9
 The liability of RS Printworks to the purchaser for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances exceed the price of the goods.
10
 If the purchaser shall be in breach of any of their obligations under the contract RS Printworks may (without prejudice to RS Printworks’s rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice until any defaults by the purchaser are remedied.
11
 No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any of the agents or employees of RS Printworks shall be construed to enlarge, vary or override in any way these conditions.
12
 Any concessions made or latitude allowed by RS Printworks to the purchaser shall not affect the strict rights of RS Printworks under the contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the contract the other conditions shall continue in full force and effect.
13
 Upon sight of artwork and at its sole discretion RS Printworks reserve the right to decline to print any item it deems to be inappropriate. Any payments made for work rejected by reason of this clause will be refunded in full.
14
 The contract shall in all respects be governed by English law and shall be deemed to have been made in England and the purchaser and RS Printworks agree to submit to nonexclusive jurisdiction of the English courts.
RS Printworks - Service Guarantee Terms
At RS Printworks we recognise the time sensitivity of print and the responsibility we have to ensure that we achieve our deadlines. Everyone at RS Printworks is dedicated to ensuring that every job we do is completed on time. For us late dispatch is simply unacceptable. We are unique among print companies offering a DOUBLE CREDIT GUARANTEE on guaranteed turnaround time on ALL our products. We offer various service levels:

Express Service
All our work is handled at Express Speed. We show the Express turnaround for each product throughout this website. If we fail to dispatch your printing or don't have it ready in the quoted time we will supply the work and DOUBLE CREDIT the amount paid for the print element of the job. (This is applied as a credit to your RS Printworks account for use against future orders).

Super Express Service
For a 50% premium over our Express Rates we will dispatch in half the normal delivery time - that's just two working days from order for leaflets and gloss laminated business cards! Our DOUBLE CREDIT GUARANTEE applies.

Ultimate Speed Service
For ultimate speed, at a 100% premium on our standard rates, we offer a SAME DAY printing service for artwork supplied fully designed. The origination and payment must arrive before 12.00 noon. The job will be printed and dispatched in the same day (or may be collected by arrangement). This service is available on selected items only. Please phone for details. Our DOUBLE CREDIT GUARANTEE applies.

RS Printworks - Refund Policy
At RS Printworks we strive for perfection.  If on receipt of your print consignment you are anything less than delighted with the finished work please advise us straightaway. Your issue will be investigated urgently and quickly resolved.
Where the problem is clearly something that can be attributed to RS Printworks we will immediately re-do the job, send out replacement printing, and recover the defective batch.  In the event that re-printing is not an option we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.
Where the cause of the problem cannot solely be attributed to RS Printworks we will seek to find a compromise remedy with you, either crediting the job in part or re-printing at a reduced cost.
Where the problem can be fully attributed to you, RS Printworks shall not accept liability in any part.
In the unlikely event that a satisfactory resolution can not be found between us,  RS Printworks will accept the resolution recommended by a third party arbiter. The arbiter being an independent third person accepted by us both.